Ranjan Kumar, Madhu; Sankaran, Shankar - In: The TQM Magazine 19 (2007) 2, pp. 176-188
India. Design/methodology/approach – The paper reflects on the existing literature on culture and TQM and develops a … Indian culture. Findings – In a people oriented culture like those of Japan and India, nurturance is the juice that sustains …” on the “personalised relationship” dimension of hierarchy, in a collectivistic society like India, it is possible to …