Purpose – The purpose of this paper is to show the applicability of data envelopment analysis (DEA) in arriving at an unbiased account of relative performance in a set of companies, using the pharmaceutical industry as an example. Design/methodology/approach – A DEA‐based income efficiency...

Purpose – The purpose of this paper is to identify and quantify the impact of corporate real estate (CRE) performance on shareholder value and its contribution to core business competitiveness. Design/methodology/approach – The selected approach intended first to identify CRE performance in...

Purpose – The purpose of this paper is to develop a scale for the measurement of service quality in pharmaceutical supply chains. Design/methodology/approach – A total of 413 pharmaceutical retailers working in the two biggest cities of Pakistan responded to a survey. Confirmatory factor...

Purpose – This paper aims to look at a major pharmaceutical company that was expanding its research and decided that it needed to identify and collect information on “key opinion leaders” in research communities central to its new drug development activities. Design/methodology/approach...

An important managerial task in business‐to‐business marketing is the strategic management of supplier‐customer relationships, which is concerned with a portfolio of relationships. A review of existing customer portfolio theories reveals that: most of the portfolio dimensions have not yet...

Most previous studies concerning company performance evaluation focus merely on operational efficiency. Operational effectiveness, however, which might directly influence the survival of a company, is usually ignored. As a result, this paper presents a study which uses an innovative two‐stage...

Purpose – The purpose of this paper is to present a case study showing how the selection of performance indices affects performance results and the evaluation of a firm's performance. Design/methodology/approach – This paper employs a data envelopment analysis (DEA) framework using four...

Purpose – The purpose of this paper is to appraise the efficiency, effectiveness, and performance of 27 public sector banks (PSBs) operating in India by using a two‐stage performance evaluation model. Design/methodology/approach – Using the cross‐sectional data for the financial year...

Purpose – The topology of manufacturing systems is specified during the design phase and can afterwards only be adjusted at high expense. The purpose of this paper is to exploit the availability of large-scale data sets in manufacturing by applying measures from complex network theory and from...