Purpose – The purpose of this paper is to empirically assess the validity of Baldrige Criteria for Performance Excellence (CPE) for New Zealand organisations and to identify methodological gaps. Design/methodology/approach – By means of data collected from a sample of 91 New Zealand...

Postal companies around the world have been seeking methods to support their operational practices in order to keep or increase their market share. The Brazilian Mail and Telegraph Company (ECT) has a portfolio of products and services to offer to its customers through several similar postal...

Purpose – The purpose of this paper is to illuminate light on the assessment of operating efficiency of specialty coffee retailers from the perspective of socially responsible global sourcing. This paper evaluates the impact of socially responsible sourcing on the operating efficiencies of...

Purpose – The purpose of this paper is to present an integrated algorithm composed of data envelopment analysis (DEA), corrected ordinary least squares (COLS) and principal component analysis (PCA) to estimate efficiency scores of electricity distribution units. Design/methodology/approach –...

Purpose – This paper aims to illustrate the use of data envelopment analysis (DEA) in measuring internal supply chain performance. Design/methodology/approach – Two DEA models were developed – the technical efficiency model and the cost efficiency model. The models are further enhanced...

Purpose – The purpose of this paper is to develop a methodology for building a causality process to dynamically investigate system performance linkages, as implied by a strategic frame such as a quality management frame or the balance scorecard frame. Design/methodology/approach – The...

Purpose – The purpose of this paper is to assess the value of the media rankings of business schools from the perspective of students, business schools and the media. Design/methodology/approach – The paper analyses the rankings given to various schools by various publications. Findings –...

Purpose – The purpose of this paper is to redress the imbalances in the past literature of supply chain benchmarking and enhance data envelopment analysis (DEA) modeling approach in supply chain benchmarking. Design/methodology/approach – The paper is sorted into sections: benchmarking,...

Purpose – The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach – Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using...

Purpose – The purpose of this paper is to illustrate the implementation of a web‐based platform integrating benchmarking and data envelopment analysis (DEA) for the Portuguese secondary schools. Design/methodology/approach – The benchmarking platform is designed around a set of key...