Gignac, Gilles E.; Harmer, Richard J.; Jennings, Sue; … - In: Cross Cultural Management: An International Journal 19 (2012) 1, pp. 104-116
Purpose – The purpose of this paper is to examine statistically the efficacy of an emotional intelligence (EI) training program on sales performance and emotional intelligence in a group of salespeople. Design/methodology/approach – An experimental, repeated measures/between‐groups design...