Purpose – Telephone response system is the frontline of hospital operations. The purpose of this paper is to analyze a representative telephone response system of Veterans Affairs (VA) hospitals, address the existing inefficiency issues such as long call waiting time, and improve system...

Interactions between manufacturing and marketing departments often determine the competitiveness and profitability of a firm. Enterprise resource planning (ERP) systems address integration issues of business functions; and benefits contributed by ERP implementation found in the literature are...

Diffusing tacit knowledge, a transparent and subjective form of knowledge, needs an individual’s ability to externalize and sharing of this knowledge. This paper proposes a framework for the diffusion of tacit knowledge by using the concept of meta‐abilities. The argument of this research is...

This paper explores how group cognition can provide a basis for understanding knowledge creation and sharing that does not depend on the assumption of extant internal representations that filter sense‐data. Literature from a wide variety of disciplines is synthesized to provide an...

Purpose – The paper seeks to examine empirically the potential dilution and enhancement of brands that share product platforms with other brands. Design/methodology/approach – Study 1 uses two real platform‐sharing examples from the automobile and consumer electronics industries in an...

Purpose – This paper aims to, by connecting to the ongoing conversation on the importance of supply chain visibility, empirically examine the impact of visibility in supply chain relationships, on resource sharing among and on the performance of humanitarian organizations....

Purpose – This paper seeks to report on the development of a new interface for “finding” and “getting” resources from Australian libraries. Design/methodology/approach – The National Library of Australia has provided online access to the Australian National Bibliographic Database...

Purpose – A literature review, confirmed by in‐depth interviews in industry, indicated a high level of reluctance to implement horizontal collaboration in business. One of the main reasons is the lack of a strategic decision support framework for the implementation of horizontal...