, performance simulation, and contingent change guidelines. For the validation test, we compared the proposed method with other … risk of service redesign projects by enabling the better understanding of the performance simulation data from the proposed …

This paper presents a case study of the use of business‐process simulation within the context of a business …‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the … aims of a business‐process simulation (BPS) study to the strategic aims of the organisation and incorporates a …

) and business‐process simulation (BPS) help to facilitate process thinking. BPM provides management with a static …

improvement opportunities, a simulation approach is used to explore the different options and to evaluate the results for … opportunity is to merge the existing resources into a single call center. Assured by the simulation findings, management is able …

modelling. In such cases simulation can be used to help overcome this problem. This paper presents an investigation of … simulation packages. Design/methodology/approach – These simulation packages were investigated regarding their abilities to model … business processes related to manufacturing systems. Findings – The research findings suggest that no one simulation package …