On surveys of businesses, the processes of making contact and obtaining co-operation are quite different from those on more frequently studied types of surveys, such as those of households or private individuals. We describe experiences and outcomes on a business survey and discuss lessons that...

Many studies of data collection processes for business surveys focus on issues related to how to increase response rates and how to reduce response burden. Additionally, some have focussed on measurement error. Issues related to non response bias, on the other hand, do not seem to be explicitly...

The study of interviewer-respondent interaction that occurs during an interview can give very useful insights into the cognitive process of answering questions, the social dynamics that develop in an interview context and the way these dynamics ultimately impact data quality. Behaviour coding is...

This paper evaluates the impact of dependent interviewing (DI) on interviewer burden and data quality using qualitative data collected from a survey carried out in 2006 on the British Household Panel Survey (BHPS) interviewers. We find that: (i) DI has a minor effect on interviewer burden, (ii)...

The study of interviewer-respondent interaction that occurs during an interview can give very useful insights into the cognitive process of answering questions, the social dynamics that develop in an interview context and the way these dynamics ultimately impact data quality. Behaviour coding is...