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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials

Helber, Stefan; Henken, Kirsten - 2007

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...

Persistent link: https://www.econbiz.de/10010264932

A stochastic optimization model for shift scheduling in emergency departments

EL-Rifai, Omar; Garaix, Thierry; Augusto, Vincent; Xie, … - In: Health care management science 18 (2015) 3, pp. 289-302

Persistent link: https://www.econbiz.de/10011341706

Grammar-based column generation for personalized multi-activity shift scheduling

Côté, Marie-Claude; Gendron, Bernard; Rousseau, … - In: INFORMS journal on computing : JOC 25 (2013) 3, pp. 461-474

Persistent link: https://www.econbiz.de/10009784065

Constrained network-based column generation for the multi-activity shift scheduling problem

Restrepo, María I.; Lozano, Leonardo; Medaglia, Andrés L. - In: International journal of production economics 140 (2012) 1, pp. 466-472

Persistent link: https://www.econbiz.de/10009655462

Effects of enterprise bargaining and agreement clauses on the operating cost of airline ground crew scheduling

Wu, Cheng-Lung; Lim, Shao Xuan - In: Journal of air transport management 91 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495499

The venue management problem : setting staffing levels, shifts and shift schedules at concession stands

Ahipasaoglu, Oyku; Erkip, Nesim; Karaşan, Oya Ekin - In: Journal of scheduling 22 (2019) 1, pp. 69-83

Persistent link: https://www.econbiz.de/10012007097

A stochastic optimization approach to shift scheduling with breaks adjustments

Hur, Youngbum; Bard, Jonathan F.; Frey, Markus; … - In: Computers & operations research : and their … 107 (2019), pp. 127-139

Persistent link: https://www.econbiz.de/10012014760

A model enhancement approach for optimizing the integrated shift scheduling and vehicle routing problem in waste collection

De Bruecker, Philippe; Beliën, Jeroen; De Boeck, Liesje; … - In: European journal of operational research : EJOR 266 (2018) 1, pp. 278-290

Persistent link: https://www.econbiz.de/10011811683

A two-stage stochastic program for multi-shift, multi-analyst, workforce optimization with multiple on-call options

Altner, Douglas S.; Rojas, Anthony C.; Servi, Leslie D. - In: Journal of scheduling 21 (2018) 5, pp. 517-531

Persistent link: https://www.econbiz.de/10011937262

Optimizing the workforce schedule and collection routes for glass containers

De Bruecker, Philippe; De Jaeger, Simon; Beliën, Jeroen; … - 2015

Persistent link: https://www.econbiz.de/10011658492