Knowledge is the main competitive assets in today economy. This resource, differently from the others firms have traditionally managed, increases its value through sharing and diffusing. Adoption, in fact, does not only contribute to increase its trustworthiness, but also to broadening its scope...

The purpose of this paper is to identify and evaluate how the embedded-ness can influence the processes of internationalization among technology-based SME in nine industrial districts in Emilia Romagna. The analysis will be conducted using a statistical sample of SME extract from each district....

The main aim of this paper is to develop a qualitative and quantitative credit risk rating model for SMEs. The scope of this model is to assign, through a discriminant function (see Altman,1969), a synthetic judgment of the firm management ( ). First of all it must characterize variables that...

The term CRM, Customer Relationship Management, is one of the most used word both in Marketing and IT literature and applications. This term is most of the time used as a replacement of a misleading narrow term: Relationship Management (RM). Operations, Customer Service, Sales, human resources,...

From the beginning of the 1990s, the business world has been talking about Knowledge Management (KM). Information Technologies (network technologies and local databases) have provided new tools to better perform the activity of using (codify and store) and sharing knowledge (modern Knowledge...

The term CRM, Customer Relationship Management, is one of the most applied concept both in Marketing and IT literature and applications. CRM is most of the time used as a replacement of a misleading narrow term: Relationship Management (RM). Operations, Customer Service, Sales, human resources,...

The theory of CSR argues that maximize the social and environmental efficiency of the firm is a prerequisite to economic sustainability. So the theory of CSR limelight one of the fundamental assumptions of the management sciences. The purpose of this contribution is to assess the meaning of...

This paper develops an ecological perspective on trust. Trust is a social capital. The value of this capital is continuously reproduced and renewed through the process of social inclusion and interaction, which takes place between agents belonging to knowledge creating communities and networks....

Obiettivo di questo lavoro introduttivo è quello di esplorare le valenze trasformative delle organizzazioni derivanti dallo sviluppo di una tecnologia eclettica - tra organizzazione, decisione e azione - rappresentata dagli Agenti Intelligenti. Particolare riferimento è dedicato ai processi...