from Contracts with Customers implementation in Poland has affected earnings management that uses discretion in revenue …

II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance …

and effectiveness of implementation as the major facilitators of benchmarking. Also, we establish the importance of these … preconditions and effectiveness of implementation for the success and benefits of benchmarking.  …Investigates the state of benchmarking in the manufacturing and service sectors of Singapore. Our aim is to understand …

Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK …‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public … and private sector organisations. Also investigates the disincentives to benchmarking activity experienced by practising …

implementation difficulty. Insight from over 300 quality directors reveals that obtaining managerial commitment, establishing a … quality culture, and fully involving employees are the three most intractable challenges encountered in the implementation of … managers approach the implementation of a new quality program, they must use a methodology that can overcome the challenges to …

’s implementation in a small Australian software company. Stresses that measurement of performance before and after ostensible …

quality award‐based instrument. This paper assesses the TQM implementation level of Singapore’s productivity leaders, which … instrument based on the TQM model underlying the Award. The organisations are found to have a medium level of TQM implementation …. The high correlations among the TQM constructs underline a holistic approach to TQM implementation. The findings provide …