“Rarely is customer service discretionary. It is a requisite of getting and holding business, just like the generic product itself.” Theodore Levitt thus defined the importance of the services a firm can offer in support of the sale of tangible goods.

This paper studies the curious odyssey of "Lean Management"... Under this label, managerial ideas and practices have undergone, first a decisive step towards process thinking, and then a striking return to planning and variance control habits. The study of this historical shift can give us clues...

Our analysis explores how a key managerial competence, the supplier relations dynamic capability, was progressively developed and implemented by Renault over a quarter of a century. As our historical approach will demonstrate, this construction process followed three main periods, each of which...

Background. Allostatic load reflects cumulative exposure to stressors throughout lifetime and has been associated with several adverse health outcomes. It is hypothesized that people with low socioeconomic status (SES) are exposed to higher chronic stress and have therefore greater levels of...

The purpose of this paper is to exhibit the impacts of lease duration and lease break options on the optimal holding period for a real estate asset or portfolio Methodology / approach We use a Monte Carlo simulation framework to simulate a real estate assets cash-flows in which lease structures...

In this paper we present the repeat sales index methodology developed by Case and Shiller (1987) and its estimation problem. We particularly describe the problem arising from the time intervals construction for the estimation. We then apply this methodology to the Paris residential market. We...