The recent media and political attention on service outsourcing from developed to developing countries gives the … impression that outsourcing is exploding. As a result, workers in industrial countries are anxious about job losses. This paper … aims to establish what are the hypes and what are the facts. The results show that although service outsourcing has been …

body of literature studying service outsourcing, the impact of service market dispersion (i.e., changing customer needs and … outsourcing initially. Yet, we show that such benefits can dissipate over time due to knowledge decay. Monitoring efforts help to … mitigate the adverse impact of market dispersion and knowledge decay, but cannot attain anticipated outsourcing benefits unless …