In this paper we focus on the growing trend toward outsourcing customer contact, and argue that particular care is …

The paper investigates empirically the impact that outsourcing strategies have on the labour productivity of firms … cross-section econometric model of the productivity impact of outsourcing is applied to a sample of firms based in the local … kind of outsourced activities, the internationalization of the outsourcing firm and time horizon of the productivity …

with outsourcing. Thus unionization in vertically related markets makes firms become multinational conglomerates, i …

Many public sector organizations use outsourcing in an effort to take advantage of a private contractor's experience … received considerable attention in the public policy and management literature for almost three decades, outsourcing has not … always achieved a municipality's goals. To address the strategic and managerial issues of outsourcing, we combine a …

study discusses the practical issues in the offshore outsourcing of a time and materials custom software development project … to multiple vendors, which involved simultaneous insourcing, onshore-outsourcing and offshore outsourcing. Furthermore …-economic theories that have been adopted extensively in the academic IS outsourcing literature (namely the agency theory, transaction …

outsourcing is one way to reduce the coordination costs that arise in multidivisional firms. We, also, examine the mechanisms … diversification and outsourcing. We test these propositions using novel micro-data on taxicab and limousine firms from the Economic … that firms use outsourcing to mitigate coordination costs associated with related diversification, particularly when …