Today it is widely recognized that service operations research lags behind its manufacturingcounterpart (Heineke and Davis, 2006; Ellram, Tate and Billington, 2007; Metters andMarucheck, 2007). As Chase (2004) poignantly noted, “80% of the United States’ economyis in services, but 80% of operations...

Purpose – The primary purpose of this paper is to examine the relationship between people‐level learning dimensions, structural level‐learning dimensions and performance outcomes. The paper proposes and tests the original classification of dimensions of learning organization as given by...

VDS Inc., based in California, US, was founded by three Indian entrepreneurs in January 2000. The company provided VoIP (Voice over Internet Protocol) solutions to wireless, wire line and cable service providers in the US, Europe, and recently, Asia. VDS India, based in Noida, India, was...

The macro-environmental changes brought about by technological advances and globalization in the last decade had significant influences at all levels: the economy, industries, markets and the consumer. The article reviews developments in marketing theory and practice over the last two decades...

Cross-cultural comparative studies mostly have been based on the assumption of cultural homogeneity that equates culture with nation. This assumption overlooks the cultural diversity that might exist within a nation. This article is based on the review of four empirical studies conducted by...

While firms devote much to innovations and application of knowledge, their potential for creation of new knowledge has not been so much acknowledged. Consequently, studies on generation of new ideas and the inventive behaviour of firms have been less than meagre. Nonaka and Takeuchis' SECI model...

The article focuses on the evolving nature of self of professionally qualified technocrats in India. It contributes to the growing literature on the nature of evolving self as a result of the process of West-led modernisation and the spread of free market capitalism across the globe. It reports...