The US healthcare system costs more and delivers less service quality, in comparison with several industrialized nations. This paper describes the critical problems facing the US healthcare system, offers a comprehensive review of various best practices and emerging solutions to address the cost...

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All enterprises need creativity and innovation to maintain and sustain long term profitability. This paper advocates the rapid development of the creative process by applying an ENGAGE model. In order to frequently generate new ideas, creative people need to pursue new thinking strategies, which...

The dawn of the new millennium is uniquely characterized by the rapid advancement in technologies and tectonic change in global markets. This paper enumerates on opportunities for engineers to add value to technology organizations, such as e-transformation, web-based tools, product development,...

Novel and marketable service ideas are useful to most service enterprises. However, the literature has identified several reasons for innovations in services as lagging behind those in manufacturing. Some service enterprises believe that service ideas and innovations are readily imitated by...

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and...