Welch, Christine; Sinha, Tammi; Ward, Nigel - In: International Journal of Systems and Society (IJSS) 3 (2016) 2, pp. 21-34
Operational Excellence (OE) is achieved when high performance teams are seeking for continuous improvement in well-designed processes, using appropriate tools and technologies. Excellence is underpinned by a philosophy in which problem-solving, team-working and effective leadership combine to...