Banking has traditionally operated in a relatively stable environment for decades. However, today the industry is facing dramatically aggressive competition in a new deregulated environment. Positioning is an attempt to distinguish the bank from its competitors along real dimensions in order to...

The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness...

Purpose – This case study sets out to discuss the balance of operational and strategic perspectives on performance measurement in a large construction company. Design/methodology/approach – In interviews, managers at two middle organizational levels in the case company were asked to...

Purpose – The purpose of this study is to investigate the implementation and use of a systematic and collaborative approach for environmental scanning in a medical device company aiming to identify opportunities for both incremental and radical innovation. The study seeks to address the...

Purpose – Service marketing research has developed practices for managing and controlling the human resources. However, the role of these control practices in organizations has neither been empirically studied in a systematic way nor been analyzed in relation to control theory. This paper...

Purpose – To illustrate and discuss how different types of responsibility values are mobilised in a Swedish international company. Design/methodology/approach – The paper is informed by a constructivist pragmatism framework. The part of the study related to the case site was inspired by an...

Purpose – The aim of the present paper is to study what effect CSR has had on the practice of organizations. Design/methodology/approach – Since the effects of CSR on practice are an understudied topic the paper adopts a single case study design and studies Swedbank. Theoretically the paper...

Purpose – The purpose of this paper is to test an intervention technique developed earlier. The technique builds on an action research approach with a threefold aim: to produce change in a practical context, in our case to enhance the problem‐solving capacity in an operational team in an...