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Nonparametric Estimation of Demand with Switching Costs : the Case of Habitual Brand Loyalty

Kong, Xinyao; Dubé, Jean-Pierre H.; Daljord, Øystein - National Bureau of Economic Research - 2024

We study habitual brand loyalty, one of the earliest empirically-studied forms of switching costs and a classic source of structural state-dependence in consumer demand. Auxiliary instruments and economically-motivated restrictions can tighten nonparametric bounds on the extent of brand loyalty...

Persistent link: https://www.econbiz.de/10015072935

Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications

Gustafsson, Anders; Caruelle, Delphine; Bowen, David E. - In: Journal of service management 35 (2024) 3, pp. 333-356

Persistent link: https://www.econbiz.de/10015078004

The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator

Choi, Laee; Kim, Mi Ran; Kim, Soyeon - In: Journal of service management 35 (2024) 3, pp. 381-407

Persistent link: https://www.econbiz.de/10015078009

Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda

Marti, Candice L.; Liu, Huimin; Kour, Gurpreet; … - In: Journal of service management 35 (2024) 3, pp. 438-458

Persistent link: https://www.econbiz.de/10015078016

Exploring customer engagement tensions when pursuing responsible business practices

Gallan, Andrew S.; Hildebrand, Diogo; Loureiro, Yuliya … - In: Journal of service management 35 (2024) 4, pp. 464-489

Persistent link: https://www.econbiz.de/10015078048

All words have consequences : concrete versus abstract language in management response to hotel guest reviews

Li, Chunyu; Yu, Yiheng; Filieri, Raffaele; Cui, Geng - In: Tourism management : research, policies, practice 106 (2025), pp. 1-17

Persistent link: https://www.econbiz.de/10015078171

Do digital natives use mobile payment differently than digital immigrants? : a comparative study between generation X and Z

Agárdi, Irma; Alt, Mónika Anetta - In: Electronic commerce research 24 (2024) 3, pp. 1463-1490

Persistent link: https://www.econbiz.de/10015078244

Personalized pricing with persuasive advertising and the value of consumer information : a duopoly framework

Yan, Lei; Zhang, Yuxiang; Mei, Shue; Zhong, Weijun - In: Electronic commerce research 24 (2024) 3, pp. 1533-1562

Persistent link: https://www.econbiz.de/10015078248

Grocery wholesaling in Illinois from 1900 to 1929

1931

Persistent link: https://www.econbiz.de/10000384298

Einwilligungen im Permission Marketing : empirische Analysen von Determinanten aus der Sicht von Konsumenten

Wissmann, Johannes - 2013

Persistent link: https://www.econbiz.de/10010203051