Computing technologies illustrate remarkable success not only in manufacturing, but also in service-producing organisations. This paper presents a general framework for agent-based performance management in local governments. The importance of performance management and the capability of...

Purpose: The main objective of this study is to introduce the concept of managerial innovation and to propose a quantitative methodology to measure the degree of managerial innovation capability by analyzing the evolution of the techniques used for management functions....

Purpose: The main objective of this study is to introduce the concept of managerial innovation and to propose a quantitative methodology to measure the degree of managerial innovation capability by analyzing the evolution of the techniques used for management functions....