Tu, Hung-Jen; Yen, Wan-Chu; Hou, Jia-Jeng - In: International Journal of Logistics Economics and … 2 (2010) 2, pp. 95-106
of the greatest challenges today. This research employs data envelopment analysis (DEA) approach to measure the operating … efficiency of internet channels. To improve the effectiveness of the DEA in contributing to group consensus and decision …-making, the integration of DEA with Delphi method is proposed. Empirical data are collected from the financial service sector in …