The author reports how a"report card"on public services in the Indian city of Bangalore was used by citizen groups to creategreater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report...

Managers, in both the private and public sectors, are increasingly recognized as critical in the use of scarce resources for national development. There is no unanimity of opinion, however, regarding the models or approaches to management education that are most appropriate in different...

The purpose of this paper is to provide an overview of the institutional reforms in the World Bank's sector adjustment operations (SECALs) and to assess the Bank's experience in implementing them. The review covers institutional reforms in 55 of the 65 SECALs approved by the Bank during fiscal...

Recent theory posits that accountability in public service can be enhanced by the use of"exit"and a"voice"mechanisms. With exit mechanisms, users of public services can choose alternative sources of supply. Exit mechanisms are viable when there is competition. They are not viable for essential...

Pressure to move toward privatization has mounted in the face of severe economic crises both in the developed and developing world. To date, the pace of privatization in the developing world has been slow and its impact modest. This report accordingly discusses the issue of privatization in the...

As the scope of Bank work in institutional development ( ID ) widens, the design of ID in Bank projects needs to pay increased attention to several emerging problems and inconsistencies : a) without country specific sector ID strategy, there is no long term perspective to guide project design;...

This paper attempts to examine the concept and scope of policy analysis and to distill the lessons of experience in building the capacity for policy analysis in a number of developing countries over the past three decades. It concludes that strategies for developing indigenous capabilities for...

Reform of Ghana's macropolicies has helped to create a more favorable business environment and a"level playing field"for the private sector. At this point, instead of further refining its policies, Ghana should begin strengthening the institutions to implement them, and improving the channels of...