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Lessons in Consistency: Statistical Process Control in Forte plc
Jones, Peter; Dent, Michael - In: The TQM Magazine 6 (1994) 1, pp. 18-23
benefits and led to Forte’s more detailed study of a large business hotel and evaluation of implementation.  …
Persistent link: https://www.econbiz.de/10015033322
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Making Self‐assessment Successful
Hillman, G. Peter - In: The TQM Magazine 6 (1994) 3, pp. 29-31
The use of self‐assessment as a basis for evaluating progress with and achievement through total quality is increasing and like many initiatives there are some basic principles for success. Looks at the use of the EFQM Model as framework, outlines a self‐assessment process together with some...
Persistent link: https://www.econbiz.de/10015033348
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When You Hit a Brick Wall
Glenny, Tom - In: The TQM Magazine 6 (1994) 4, pp. 15-17
When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...
Persistent link: https://www.econbiz.de/10015033357
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Is it Spring or Autumn for TQM?
Pitts, Colin - In: The TQM Magazine 6 (1994) 5, pp. 35-37
Reviews six years experience with TQ in a large multinational manufacturing company. Commitment alone is not enough – ownership is vital. TQ is continuous but not constant, there will be periodic declines when a change of approach is indicated. On‐the‐job training in the application of TQ...
Persistent link: https://www.econbiz.de/10015033367
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Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare
Moeller, Johannes; Sonntag, Anne Katharina - In: The TQM Magazine 13 (2001) 5, pp. 361-367
Expands on previous reports by illustrating experiences of German health services organisations made in their assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring system. Refers to the experiences German health care...
Persistent link: https://www.econbiz.de/10015033897
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Winners or losers? Ranking or co‐operation?
Bowen, Phillip - In: Training for Quality 3 (1995) 4, pp. 5-8
Raises the question why society relies on ranking and grading from the first day of school, through the educational system, into the working environment. Goes on to discuss the effects of extrinsic forces on intrinsic attributes and describes and assesses the concerns/views of theorists such as...
Persistent link: https://www.econbiz.de/10015028337
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Organisational learning and innovation in the construction industry
Vakola, Maria; Rezgui, Yacine - In: The Learning Organization 7 (2000) 4, pp. 174-184
the European (fourth framework)‐funded CONDOR project, explores the role of evaluation in a business process re …‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the … discusses the evaluation results of the implementation of a business process re‐engineering model in three case studies in order …
Persistent link: https://www.econbiz.de/10015030062
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A model for organization‐based 360 degree leadership assessment
Testa, Mark R. - In: Leadership & Organization Development Journal 23 (2002) 5, pp. 260-268
Success in the new economy is more dependent on successful relationships with internal and external stakeholders than ever before. The “business ecosystem” has created webs of interdependent relationships between organizations and their employees, suppliers, customers, and business partners....
Persistent link: https://www.econbiz.de/10014922758
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A comprehensive system for leader evaluation and development
Larsson, Gerry; Carlstedt, Leif; Andersson, Jens; … - In: Leadership & Organization Development Journal 24 (2003) 1, pp. 16-25
The aim was to describe the development of a theoretical model for leader evaluation and development, an instrument … through structural equation modelling. The model and the DLQ will be used for three purposes: yearly evaluation of all …
Persistent link: https://www.econbiz.de/10014922777