The Indian diamond industry witnessed a severe recession in the year 2008. The industry is already showing signs of recovery in 2009 led by its large-sized firms. This case presents facts from a study conducted in a large-sized Indian diamond processing firm which has existed for the last 40...

With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived...

Women’s career development in organizations is oftn different from that of men. Although competent women, like competent men aspire for top positions of leadership in organizations, such positions often elude them. This is because the dual role responsibility of women in the work and home...

An increasing number of Indian women are joining managerial ranks, yet very few studies have been carried out to empirically assess people’s attitudes towards women managers. This paper reports results of a study of attitudes towards women managers in banks. Data were collected from 65 female...

With an increasingly significant role being played by the voluntary sector in the country in addressing age-old problems of poverty, illiteracy and exploitation, there is a greater need to understand the processes of emergence and growth of organizations in this sector. A considerable number of...