The application of the Rasch model to measure the Quality and Customer Satisfaction of a service is possible only for a single dimension of the service. But we know that the Quality and Customer Satisfaction of a service are a compound of more than one dimension. In such a case the Rasch method...

Purpose – The purpose of this paper is to evaluate firm financial success across a broad range of performance measures and identify areas of the performance spectrum for which positive results were most difficult to achieve. Simultaneously, the authors identify the firms that most frequently...