In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the application methodology. The originality of the SQ...

In the current economic context of Romania and especially in the difficult situation that mining areas are faced with, University of Petroşani aims to represent a powerful center for improvement, continuous training and reconversion of the labor force in these four counties. The project...

The tourism industry plays a more and more important role in the world economy, and is generally acknowledged to represent a significant source of economic growth for the European Union (EU), as well as for our country. In order to highlight the Romanian tourism potential and the necessity to...