Ghodrati, Behzad; Benjevic, Dragan; Jardine, Andrew - In: International Journal of Quality & Reliability Management 29 (2012) 4, pp. 436-450
Purpose – The ongoing availability of existing industrial systems/machines depends to a great extent on the form and level of product support. Product support, or the after sale service of a product, is important because it assures the expected function of the product in its operational phase....