Lam, K.Y.; Velden, M. van de; Franses, Ph.H.B.F. - Erasmus Research Institute of Management (ERIM), ERIM … - 2011
To assess the attitudes with respect to the quality of banks’ service levels, we use survey data amongst more than 250 Chief Financial Officers (CFOs) of a range of Netherlands-based companies. These companies range from small to very large (including multinationals as Philips and Shell)...