This paper presents the snapshots observed by reviewing the literature on Six Sigma. This literature review enabled to study the history of Six Sigma programme and its development phases. This study indicated the flexible and expanding nature of Six Sigma programme. Particularly the efforts made...

Purpose – This article seeks to propose a technique called total quality function deployment (TQFD) and to appraises its practicality by applying it to a traditional pump‐manufacturing environment. Design/methodology/approach – The deficiencies of QFD techniques were studied. The theory of...