The idea of the knowledge economy has brought with it a new paradigm of work that espouses the professionalization of all work. This new paradigm is now affecting the organization of work throughout the economy. However, not all work is knowledge work, whatever definition is used. The number of...

Product service plays a crucial role for brands to retain customers and spur revenue growth. It is, however, often outsourced to a third-party supplier, driven by cost savings and the ability to focus on core businesses. While there is a large body of literature studying service outsourcing, the...