This new work takes a comprehensive look at the quality control framework for statutory financial audit. Saha and Roy focus on identifying the different factors governing quality of audit and establish a comprehensive framework for quality control.

Cover -- Contents -- Preface -- Acknowledgments -- Chapter 1: Introduction to Quality -- Chapter 2: Quality Programs in Use Today: Lean Six Sigma and Total Quality Management -- Chapter 3: Statistical Methods Used in Quality -- Chapter 4: Making Inferences About Process Quality -- Chapter 5:...

1. A service-centered view of the customer experience -- 2. New challenges: technology and new media -- 3. Customer participation and its implications for managing demand and supply -- 4. The building blocks of the customer experience -- 5. Managing customer relationships to achieve growth and...

Covers -- Editorial advisory board -- Guest editorial -- Urban emptiness as a resource for sustainable urban development -- Interdependence among dimensions of sustainability -- "Pollution prevention" is the key to drive sustainability -- Analyzing disposition strategies in reverse supply...

A must-have guide for any professional in the drug manufacturing industry The Good Clinical Practice (GCP) audit is a tedious but necessary exercise that assures that all parties do their job properly and in compliance with the applicable FDA code. Clinical Trials Audit Preparation demystifies...

Praise for The Lean Six Sigma guide to Doing More with Less "At Frito Lay, we have applied many of the concepts and tools in this book, and we are realizing a five to seven times return on our annual Lean Six Sigma investment." -Tony Mattei, Lean Six Sigma Director, Frito Lay "Ecolab has...

Deliver increased value by embedding quality into internal audit activities Internal Audit Quality: Developing a Quality Assurance and Improvement Program is a comprehensive and authoritative guide to better practice internal auditing. Written by a global expert in audit quality, this guide is...

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only...

Cover -- Title Page -- Copyright -- Contents -- Preface to the Second Edition -- Preface to the First Edition -- Acknowledgments -- About the Authors -- Part One Background -- Chapter 1 Introduction -- What Is Visual Six Sigma? -- Chapter 2 Six Sigma and Visual Six Sigma -- Background: Models,...

This volume presents recent research in reliability and quality theory and its applications by many leading experts in the field. The subjects covered include reliability optimization, software reliability, maintenance, quality engineering, system reliability, Monte Carlo simulation, tolerance...