Introduction -- Sustainability awards and quality management tools -- Sustainability and CSR leadership -- Sustainable entrepreneurship and sustainable intrapreneurship -- Capital cooling : a green approach to quality -- Underwood consultants : sustainable agribusiness -- Dalbeattie parish...

Introduction -- Introducing system management -- Systems, processes, and projects : and their role in managing work -- Starting your system map -- Defining principal activity groups -- Defining influencing factors -- Defining metrics and indicators for your system map -- Application of the...