This study examines the human risk factors associated with pilots in runway incursions. We applied a human factors model to categorize the risk factors based on the opinions of 112 airline pilots. We focus on Taiwan's airlines and civil aviation authority and integrates expert opinions about the...

This paper focuses on web reservation and on-line ticketing services provided by airlines and travel agents. The impact of the Internet on the air transportation industry in Taiwan, the development of e-commerce and e-business in airline operations, and the conflicts between virtual and physical...

This paper examines factors that have influenced the average accident rate per million departures in Taiwan from 1985 to 2011 involving turbojet aircraft hull loss. Our analysis is based on the nature of rare events, used to find the importance of the International Civil Aviation Organization...

This paper applies Granger causality tests to examine the causal relationship between air cargo expansion and economic growth in Taiwan for the period 1974–2006. The results of cointegration tests show a long-run equilibrium and bi-directional relationship between air cargo expansion and...

A model of looking at switching barriers and customer loyalty stemming from customer relational benefits is developed. In-depth interviews with airline customers revealed that, in addition to confidence, social, and special treatment benefits originally identified in the Western cultural...

Airline service is composed of a set of processes. Passengers may have distinct expectations at different stages of the service chain. In this study, air travel was divided into ground and in-flight service stages. We first examined the gap between passengers’ service expectations and...