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Brand equity, relationship quality, relationship value, and customer loyalty : evidence from the telecommunications services
Chen, Ching-fu; Myagmarsuren, Odonchimeg - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 957-974
Persistent link: https://www.econbiz.de/10009504072
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Investigating the antecedents and consequences of burnout and isolation among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 33 (2012) 4, pp. 868-874
Persistent link: https://www.econbiz.de/10009510719
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Meeting the needs of disabled air passengers : factors that facilitate help from airlines and airports
Chang, Yu-chun; Chen, Ching-fu - In: Tourism management : research, policies, practice 33 (2012) 3, pp. 529-536
Persistent link: https://www.econbiz.de/10009488115
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Moderating effects of work engagement and job tenure on burnout : performance among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 25 (2012), pp. 61-63
Persistent link: https://www.econbiz.de/10009663959
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Research note: Analysing the efficiency of the Taiwanese hotel industry : a stochastic metafrontier approach
Lu, Yung-hsiang; Chen, Ching-fu - In: Tourism economics : the business and finance of tourism … 18 (2012) 5, pp. 1143-1150
Persistent link: https://www.econbiz.de/10009669918
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A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu; Cheng, Lee-ting - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
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Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu; Wu, Tsai-fang - In: Journal of air transport management 15 (2009) 1, pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
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Determining the attribute weights of professional conference organizer selection : an application of the fuzzy AHP approach
Chen, Ching-fu; Lee, Chia-ling - In: Tourism economics : the business and finance of tourism … 17 (2011) 5, pp. 1129-1139
Persistent link: https://www.econbiz.de/10009373079
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Service needs of elderly air passengers
Chang, Yu-chun; Chen, Ching-fu - In: Journal of air transport management 18 (2012) 1, pp. 26-29
Persistent link: https://www.econbiz.de/10009701786
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Passengers' shopping motivations and commercial activities at airports : the moderating effects of time pressure and impulse buying tendency
Lin, Yi Hsin; Chen, Ching-fu - In: Tourism management : research, policies, practice 36 (2013), pp. 426-434
Persistent link: https://www.econbiz.de/10009736160