Purpose – The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains. Design/methodology/approach – This is a literature‐based approach that extends...

Examines the factors which are important in the choice of freight services for both shippers and freight suppliers and explores whether the service choice decision is based on different sets of criteria for the two groups and further, whether freight suppliers use different criteria in selecting...

Examines transport selection criteria with particular reference to Norwegian exports. Because results of studies of carrier selection determinants tend to have a degree of consensus, there is a risk of assuming context‐free determinants, whereas throughout the world there is a range of...

Purpose – The paper aims to examine how the theory of institutional economics is used to analyze and explain how the canola industry has developed and changed over the past 30 years, in order to highlight the important role of extra‐market institutions in innovation processes....

Purpose – The purpose of this article is to investigate the nature of the humanitarian aid supply chain and discuss the extent to which certain business supply chain concepts, particularly supply chain agility, are relevant to humanitarian aid. Design/methodology/approach – The paper...