Witell, Lars; Gustafsson, Anders; D. Johnson, Michael - In: European Journal of Marketing 48 (2014) 9/10, pp. 1709-1730
Purpose – This study aims to investigate how customer information obtained at different phases of a new product development (NPD) process influences profits from new offerings. Design/methodology/approach – A survey was conducted in the context of NPD in goods and services. A unique database...