Process re‐engineering, a recently popularised phenomenon, has been advocated as a change management strategy that can be used to refocus organisational tasks into processes so that dramatic performance improvements in critical, contemporary measures of performance such as cost, quality...

Electronic data interchange (EDI) plays a major part in improving organizational competitiveness in the twenty‐first century global market. Telecommunication technologies have improved the effectiveness of communication along the value chain. Information technology (IT) has been helpful in...

Purpose – This paper proposes a knowledge management approach for managing uncertainty in manufacturing enterprises. Design/methodology/approach – The knowledge management approach consists of a knowledge‐enriched manufacturing system, which is modelled using SIMAN simulation language and...

Purpose – The paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to information and knowledge management. Design/methodology/approach – Methodology adopted in this research...

Purpose – To present the application of a business model for holistic uncertainty management for twenty‐first century manufacturing enterprises. Design/methodology/approach – A questionnaire survey is carried out to UK manufacturing enterprises to collect relevant data, and analysis of...