Training, it is claimed, has many meanings. Through examining its goals, its special interpretations are best appreciated. Training with different goals is referred to as different types of training, divided into administrative, professional‐technical, mechanical‐technical and interpersonal....

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go...