Similar Search Results

Does delaying service-failure resolution ever make sense?

Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 2, pp. 159-166

Persistent link: https://www.econbiz.de/10010238358

Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions

Zhou, Yuanyuan; Huang, Minxue; Tsang, Alex S. L.; Zhou, Nan - In: European journal of marketing : EJM 47 (2013) 8, pp. 1133-1156

Persistent link: https://www.econbiz.de/10009786604

Brand trust in a cross-cultural context : test for robustness of an alternative measurement model

Li, Fuan; Xu, Lan; Li, Tiger; Zhou, Nan - In: The journal of product & brand management 24 (2015) 5, pp. 462-471

Persistent link: https://www.econbiz.de/10011443006

The effect of employee treatment policies on internal control weaknesses and financial restatements

Guo, Jun; Huang, Pinghsun; Zhang, Yan; Zhou, Nan - In: The accounting review : a publication of the American … 91 (2016) 4, pp. 1167-1194

Persistent link: https://www.econbiz.de/10011520927

Group service recovery strategies effectiveness : the moderating effects of group size and relational distance

Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485

Persistent link: https://www.econbiz.de/10010402748

How do brand communities generate brand relationships? : intermediate mechanisms

Zhou, Zhimin; Zhang, Qiyuan; Su, Chenting; Zhou, Nan - In: Journal of business research : JBR 65 (2012) 7, pp. 890-895

Persistent link: https://www.econbiz.de/10009562255

Market orientation, job satisfaction, product quality, and firm performance : evidence from China

Zhou, Kevin Zheng; Li, Julie Juan; Zhou, Nan; Su, Chenting - In: Strategic management journal 29 (2008) 9, pp. 985-1000

Persistent link: https://www.econbiz.de/10003760697

The effects of firm capabilities on external collaboration and performance : the moderating role of market turbulence

Wang, Guangping; Dou, Wenyu; Zhu, Weichun; Zhou, Nan - In: Journal of business research : JBR 68 (2015) 9, pp. 1928-1936

Persistent link: https://www.econbiz.de/10011384193

Deterrence or conflict spiral effect? : exercise of coercive power in marketing channels ; evidence from China

Zhuang, Guijun; Herndon, Neil C.; Zhou, Nan - In: Journal of business-to-business marketing 21 (2014) 3, pp. 187-207

Persistent link: https://www.econbiz.de/10010465720

Institutional forces and organizational culture in China : effects on change schemas, firm commitment and job satisfaction

Lau, Chung-ming; Tse, David K.; Zhou, Nan - In: Journal of international business studies : JIBS ; an … 33 (2002) 3, pp. 533-550

This paper examines the effects of institutional forces on change schemas of senior managers, mid-level managers and front-line workers of different types of firms in China. We postulate that several socio-economic forces including regional economic prsoperity, firm type (state-owned and...

Persistent link: https://www.econbiz.de/10001747577