Purpose – The purpose of this paper is to present and partially test the triangle model of fairness (TMF) by examining employee reactions to customer fairness. Design/methodology/approach – A total of 217 undergraduate hospitality students at a US university participated in the study....

The just‐in‐time (JIT) production system is notable for its emphasis on employee involvement and participation. However, we suggest that the role of participation that is most typically described in the organizational behavior (OB) literature does not match the type of participation...

Why are some acts but not others perceived to be fair? How do people who experience unfairness respond toward others held accountable for the unfairness? This book reviews the theoretical organizational justice literature and explores how the research on justice applies to various topics in...

1. Introduction -- 2. High process fairness reduces the effect of outcome favorability (part A) -- 3. High process fairness reduces the effect of outcome favorability (part B) -- 4. High process fairness heightens the effect of outcome favorability -- 5. Accounting for both interaction effects...