Building on the e-Satisfaction model proposed by Szymanski and Hise (2000) and further validated by Evanschitzky, Iyer, Hesse, and Ahlert (2004), we develop an instrument to measure shopper satisfaction in online and offline retail contexts: the (R)E-Tail Satisfaction scale. Using data from an...

Questionnaires using Likert-type rating scales are an important source of data in marketing research. Researchers use different rating scale formats with varying numbers of response categories and varying label formats (e.g., 7-point rating scales labeled at the endpoints, fully labeled 5-point...

This paper validates measures of response styles as latent variables using structural equation modeling. Next to measurement validation the main objective is to assess whether different modes of data collection bring along measurement bias due to response styles. Results indicate that Internet...

Based on two data sets, we compare levels of response styles across three modes of data-collection: paper and pencil questionnaires, online questionnaires, and telephone interviews. Using Means And Covariance Structures (MACS), we find that data collected by different modes show differences in...

The current study addresses the stability of individual response styles. In contrast with previous studies, we set up a dedicated data collection, where the same respondents filled out two questionnaires consisting of independent sets of randomly sampled questionnaire items. Between data...

On the basis of cognitive interviews and drawing on the belief-sampling model, we introduce the proximity effect model. The model explains the correlation between two items as a function of their conceptual relationship (nonreversed same-construct items, reversed same-construct items, unrelated...

Questionnaires using Likert-type rating scales are an important source of data in marketing research. Researchers use different rating scale formats with varying number of response categories and varying label formats (e.g., seven point rating scales labeled at the endpoints, fully labeled five...

This paper analyses the impact of the change in ownership after a management buyout on both post-buyout efficiency and growth. We contrast family firm buyouts with divisional buyouts, and private equity (PE) financed buyouts with non-PE financed buyouts. We analyse the four-year post-buyout...

In this study, we propose and empirically test a model in which we explore the role of individual and organizational antecedents on reported levels of workaholism and we investigate the relationship between workaholism and some important employee outcome variables. Using data from a sample of...

This paper addresses the influence of two competing views of social identity on knowledge integration within organizations. One view sees social identity primarily as a coherent characteristic of organisations, which can leverage knowledge integration by developing loyalty, trust, shared values...