Purpose – Many of the benefits of Six Sigma (SS) programs stem from the proper use of tools within team‐based improvement projects. However, teams often struggle with selecting and integrating the best tools to use in their projects, compromising not only the project completion but also the...

Purpose – Quality Circles and Kaizen Events have resulted in productivity and quality improvements for organizations. There is limited empirical research comparing these two approaches. This research study was designed to understand the similarities and differences in the structure and...

Purpose – The purpose of this paper is to understand and measure the impact of goal clarity, goal difficulty, and management support on five social and technical outcomes for quality circles (QCs) in a Chinese company. Design/methodology/approach – Survey scales were developed based on...

Purpose: The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public administration and explore inter-relationships among these factors. Design/methodology/approach: Findings resulted...

This research explores the effect of proposed management policies and related structures on the dynamics of value streams, particularly under demand instability. It relies on methods from the systems thinking and modeling literature and was designed to fulfill three main objectives. Objective...

Managers in organizations make investment decisions all the time. These decisions have an impact on the bottom-line profits and on the market penetration of the organization. Some decisions have more impact than others do and not all such decisions are evaluated for their impact. The...

Recent research indicates that teams are an essential element of most leading organizations (Mohrrnan, Cohen, & Mohrrnan, 1995). With the proliferation of team use comes the need for research to better define the design and management requirements unique to specific types of teams. This research...

Recent research on management control and performance measurement and management (PMM) points towards a concern to provide suitable systems in nonprofit organizations (NPOs). However, few attempts have been made to understand these organizations and how their peculiarities influence this...