This paper empirically investigates relationships among markups, service quality, and product attributes across customer, Internet-retailer, and wholesaler echelons. Recent literature has documented the reality of retail price dispersion, but little is known about how retail markups, in...

Beyond all the fancy Web sites and 24-hour, in-your-pajamas shopping convenience, it is excellence in distribution, transportation, and inventory management that leads to Internet retailing success. With store-related costs gone, logistics expenses have become an even larger part of the...