Georgiev, Svetoslav; Georgiev, Emil - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 1020-1050
Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with...