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Rosenbaum, Mark S.; Montoya, Detra Y. - In: Journal of business research : JBR 60 (2007) 3, pp. 206-214

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Montoya, Detra Y.; Scott, Maura L. - In: Journal of public policy & marketing : JPP & M ; an … 32 (2013) 1, pp. 82-96

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Montoya, Detra Y.; Briggs, Elten - In: Journal of business research : JBR 66 (2013) 3, pp. 314-320

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Bolton, Ruth N.; Shankar, Venkatesh; Montoya, Detra Y. - In: Retailing in the 21st century : current and future trends, (pp. 255-269). 2006

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Briggs, Elten; Montoya, Detra Y. - In: The Routledge handbook of service research insights and …, (pp. 480-500). 2020

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