Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using forum‐theater techniques in which the trainees can decide where the action goes next. Design/methodology/approach – Explains the background to the program, the form it...

Purpose – This paper aims to describe an award‐winning recruitment campaign at Bromford, a UK‐based social business providing housing and support services, which incorporated social media, video and digital communications to search for people who not only had the right skills but who could...

Purpose – The purpose of this paper is to observe how members of the Hanover Housing Association’s learning and development team who could not afford the cost of bespoke e-learning trained themselves in instructional design instead. Design/methodology/approach – Explains the reasons for...

Market segmentation theory is based on the notion that although customers are unique they may be grouped into relatively homogeneous categories which respond in a certain manner to the supplier's marketing efforts. Despite the lack of commercial necessity for the Dutch social rented sector in...

Massive investment has been allocated by the UK government to improve the quality of its programme of rented social housing over the next five years. Central to the achievement of this aim will be the incorporation of sustainability features within the building projects associated with this...

This paper investigates the impact of social and psychological factors on the quality of boardroom decision-making. It is argued that bias in the boardroom undermines the monitoring function of boards, with a particularly negative impact on the functional independence of non-executive directors....

Since the Housing Act 1988, UK housing associations (HAs) have been responsible, with the removal of government grants, for funding all maintenance necessary for the upkeep of new stock over its lifespan. Sinking funds (SFs) have to be created, out of rental income, that are adequate to finance...

Purpose The purpose of this paper is to conceptualise how place management practices in UK housing associations (HAs) involve processes of ecological place management. Design/methodology/approach Ethnographic fieldwork focusing on how communal spaces are organised on a housing estate in a UK...

Prime Focus Regeneration Group, a social‐investment agency providing services throughout the English Midlands, has been transformed from a change‐weary organization that feared the worst from reforms, to one that looks forward to the challenge of continuing change.

The biggest computerization project in the life of England’s largest provider of housing, care and support services was achieved on time and to budget partly through the use of “space shuttle”‐style mobile‐learning vehicles that criss‐crossed the country from Cornwall to northern...