Public Employment Service (PES) agencies and caseworkers (CW) often have substantial leeway in the design and …

Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers … unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed … 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is …

How do caseworkers affect job finding and what characterizes a productive caseworker? To answer these questions we … exploit variation coming from the fact that many local employment offices in Sweden assign job seekers to caseworkers based on … their date of birth. We couple this identification strategy with fine-grained administrative data on both caseworkers and …

unemployed with their caseworkers, more job offers, more program assignments, and more sanctions for noncompliance with job …

increase in effort over the three weeks following the event. Our findings leave room for caseworkers affecting employment …

Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers … unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed … 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is …

increase in effort over the three weeks following the event. Our findings leave room for caseworkers affecting employment …

rules aim to strengthen incentives to look for, prepare for, and accept employment. They may also be used as a targeting …