Fry, Jackie; Humphreys, Ian; Francis, Graham - In: Benchmarking: An International Journal 12 (2005) 2, pp. 125-137
/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports … airports. Larger airlines were more likely to engage in benchmarking. Ease of usage and the cost relative to other performance …/implications – Further research should include a sample of detailed case studies to investigate exactly how different airlines and airports …