This study critically evaluates the performance of the indirect tax administration in Malaysia using international benchmarks by means of document analyses of published and unpublished sources and a taxpayer survey. It is found that 14 out of 48 tax administrative tasks examined are below the...

The approach to administration of the Australian tax system has, over time, fluctuated between an adversarial and a co-operative approach. Currently, consistent with a move to a responsive regulatory strategy, the Australian Tax Office (“ATO”) has expressed its desire for a co-operative...

The ATO transformed itself into a pre-eminent tax administration over a period of 20 years. It changed from an unremarkable administration into a thought leader on tax administration globally. It did this through inspired and inspiring leadership and the engagement, commitment, innovation and...