For virtually all firms, the means of generating shareholder value comes by having customers consistently come back. The measurement of customer satisfaction and repurchase intention is therefore critical to managers and researchers. Unfortunately, recent research studying the effect that 1)...

We propose and solve a small-scale New-Keynesian model with Markov sunspot shocks that move the economy between a targeted-inflation regime and a deflation regime and fit it to data from the U.S. and Japan. For the U.S. we find that adverse demand shocks have moved the economy to the zero lower...

This paper examines the dynamic relationship between the price of crude oil and the CPI energy price sub-index in Canada and the U.S. using a Markov-regime switching model and the Bai–Perron sequential method. Since these two series are cointegrated during the sample period (January...

The research on diversity and diversity management in German organisations has significantly gained relevance over the last years. The reasons for this are socio-political and economic changes that make diversity a highly relevant topic. In higher education, there is currently much discussion on...

В 2013 году Европа останется одной из важнейших зон развития мирового кризиса. Все связанные с нею надеждыоптимистов похоронены. Опыт ЕС по борьбе с кризисом стоит...

The paper examines whether and in what sense traders on the Swiss Stock Exchange (SWX) are influenced by what happens on Wall Street. According to the results, the SWX reacts strongly when U.S. macroeconomic news relevant to Wall Street is disclosed. Moreover, SWX traders seem to wait with...

The change in the telecommunication market can be explained with the change within the traditional telecommunication services and the introduction of new innovative services. In accordance with the changing telecommunication environment from Fixed/Circuit/Voice to Wireless/Packet/Data, each...