Intro -- Half Title -- Series Page -- Title Page -- Copyright Page -- Dedication -- Contents -- About the Authors -- Key Responsibilities -- Previous Experience -- Awards and Recognition -- Publications and Lectures -- Areas of Expertise -- Acknowledgments -- Authors' Notes -- Foreword -- The...

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Foreword -- Acknowledgments -- Part I_An Introduction to HACCP -- Chapter 1_History and Overview of HACCP -- HACCP Predecessors -- HACCP and the Space Program -- Application of HACCP to Other Industries --...

Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Introduction -- Chapter 1: What Is ISO 9001? -- Why 9001? -- A Few Words about Certification Bodies -- Getting Going -- Chapter 2: Overview of Your Quality Management System -- The Quality Management Principles...

This review examines the external systems in place to assure the quality of higher education in Brazil. It highlights the relative success of the Brazilian quality assurance model in regulating market entry for private operators in Brazil, which cater to over 70% of students. But it also calls ...

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...

Tables and Figures Introduction 1. The New Quality Model: Continuity or Discontinuity? 2. Market Pressures and Quality Consciousness 3. How Much Did You Know and When Did You Know It? 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets 6. Putting It Together 7. Modeling the...

Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger-world-renowned process improvement pioneer-calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows...

This volume provides an analytical framework and operational approaches needed for the implementation of results-based accountability. The volume makes a major contribution to the literature on public management and evaluation. Major subject areas covered in this book include: performance based...